“It was pretty common for me to have a client with an American funds account held directly at American funds, a brokerage account at my IBD, a variable annuity account at the Hartford, and a managed account at a third-party money manager. Now you’ve got four different sets of forms, four different websites, four different 800-numbers, four different statements coming in, and so on. So from a staff—and client—standpoint, to become familiar with all of that is just impossible.
We’ve now simplified everything. We have procedures and policies manuals in place, checklists, everything. And all we had to do it for was one custodian, so that was helpful. This all gives me peace of mind when I’m out of the office as well.”
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